WE LOVE TO REALISE BUSINESS IMPACT BY FULFILLING
UNMET NEEDS AND INNOVATION
We think that success means learning from mistakes. We are enthusiastic about fixing problems and utilizing opportunities. We believe in co-creation and iteration, because no one knows the certain. We are designing great products, services and experiences with our clients, because we want better solutions around us.
WE USE BUSINESS DESIGN THINKING
We show you what you don't see, help you generate solutions and learn from their tests.
And we keep supporting you until you reach the impact.
Listen, observe and build up the big picture
Together we dig into different stakeholder realities from outside-in. We identify important moments: pain points, unmet needs and opportunities.
Ideate solutions, test them and iterate
Together we spin ideas and solutions, prototype and test them, make better versions until we think we have something that is worthy of implementation.
Implement the solution and measure the impact
Together we support the execution, do the quality check before launch, monitor the results and measure the impact we wanted to reach in advance.
PORTFOLIO: PROJECTS, CLIENTS, PARTNERS
Real challenges from past goals:
How could we increase our revenue?
What features do our users want next?
How should we motivate our sales agents to be better consultants?
What does premium service mean in practice? How to differentiate it?
How to sell more products and services to clients?
How could we motivate our clients to pay in time / online?
What is the problem with my site/shop? - people come there but leave without buying.
Which business model fits to my product?
Our passionate team has been working together for 10 years, we've been doing great things together - like Kreater-group, marketInvent, ResearchLab, Innovative Generation (!gen) Program and many smaller and bigger projects.
We inspirate, develop and liberate each other.
Qualitative Service Design Consultant
Before she became service design & innovation consultant Zsófia spent a few years in academic research and a decade as market researcher and facilitator.
Digital Service Design Consultant
Ivan was a social media and digital experience expert for years before realising that product and service design is and unlimited source of energy and enthusiasm for him.
Business Design Consultant
László always loved collaboration and cross-sectorial innovation while he was market, public opinion or public policy researcher. He feels at home in service design.