• YOU MUST WORK ON TRANSFORMATION

    You are in the customer service business. Evaluate and improve your organisation, brand, products and services from the angle of stakeholders! You bring the local knowledge, we bring the process and consultancy.

    Get transformation done together - with design thinking!

  • WE LOVE TO REALISE BUSINESS IMPACT BY FULFILLING 

    UNMET NEEDS AND INNOVATION

    We think that success means learning from mistakes. We are enthusiastic about fixing problems and utilizing opportunities. We believe in co-creation and iteration, because no one knows the certain. We are designing great products, services and experiences with our clients, because we want better solutions around us.

  • WE USE BUSINESS DESIGN THINKING

    We show you what you don't see, help you generate solutions and learn from their tests.

    And we keep supporting you until you reach the impact.

    EXPLORE

    Listen, observe and build up the big picture

    Together we dig into different stakeholder realities from outside-in. We identify important moments: pain points, unmet needs and opportunities.

    SPIN

    Ideate solutions, test them and iterate

    Together we spin ideas and solutions, prototype and test them, make better versions until we think we have something that is worthy of implementation.

    ADOPT

    Implement the solution and measure the impact

    Together we support the execution, do the quality check before launch, monitor the results and measure the impact we wanted to reach in advance.

  • SOLUTIONS AND RESULTS - NOT IDEAS

    We deliver outcome and impact for business challenges. Innovations and out-of-the-box solutions might be scary. We know that the idea is nothing. That's why our work ends only if a solution is implemented and reached its goals.

  • OUR TEAM

    Our passionate team has been working together for 10 years, we've been doing great things together - like Kreater-group, marketInvent, ResearchLab, Innovative Generation (!gen) Program and many smaller and bigger projects.

    We inspirate, develop and liberate each other.

    Zsófia Rét

    Qualitative Service Design Consultant

    Before she became service design & innovation consultant Zsófia spent a few years in academic research and a decade as market researcher and facilitator.

     

    ret.zsofia@kreater.hu

    Iván Kepecs

    Digital Service Design Consultant

    Ivan was a social media and digital experience expert for years before realising that product and service design is and unlimited source of energy and enthusiasm for him.

     

    kepecs.ivan@kreater.hu

    László Ágoston

    Business Design Consultant

    László always loved collaboration and cross-sectorial innovation while he was market, public opinion or public policy researcher. He feels at home in service design.

     

    agoston.laszlo@kreater.hu

  • MEET US AND TALK ABOUT HOW COULD WE SOLVE YOUR BIGGEST BUSINESS CHALLENGES TOGETHER WITH BREAKTHROUGH SOLUTIONS!

    Send a message, we call you back ASAP!